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To contact our Support Team, choose the most convenient channel for yourself: live chat or email.
Chat
Live chat is the fastest way to get a response from us. As soon as you send us a message there, one of the Managers who are online will react shortly. We recommend using it for urgent cases.
To start a chat, follow these simple steps:
Go to your Profile page;
Click on the Support Team icon in the lower right corner;
Click on the green icon of Live Chat;
Click on the “Send us a message” button;
Type in your question. Describe your issue as detailed as possible. It will save us the time we could spend asking clarifying questions and allow us to find a solution way faster.
Email
If your case is not urgent, we recommend you send an email to support@sokoni-bep.com
Here are some tips on how to prepare an efficient email and get assistance faster based on the type of issue you’ve faced:
Something is not working correctly on the platform. If you’re using the desktop version, specify what operating system and browser you use. If the issue is about our app, let us know what operating system and app version you use. If possible, take screenshots that show what kind of issue appears;
Issues with payments for Premium Services. Describe what kind of issue you’ve faced. Specify important details: what package you bought, what payment method you used, sum, date of the payment, depositor’s name. It’s best to attach a payment receipt copy or debit alert proof. This will help us a lot to assist you faster.
Scam case. If you’ve faced a scam or you have suspicions that one of the users may deceive people, please tell us about it in your email. Share a link to the profile of such a user, and describe all the details you have. If possible, attach screenshots of your conversations and other pictures or materials that can prove your words. The more information we have, the higher chances we can take all the necessary steps faster.
Why don’t we provide phone support?
With all the screenshots and details we need to assist you, it’s clear that we’re able to do that in a more efficient manner through chat and email. These methods for support also help us keep detailed records of all your requests and be on the same page with you at all times.
Note: If you need phone support for Premium Service enquiry, you may always request a call back with the”Manager’s call” button in your Profile.
Ads limit defines the number of available listings in a particular category.
You can check all the limits here. Choose the category that fits your product best and check the number of free listings available for it.
If you reach your limit of free ads and still need to post more, choose the Premium Package that suits your needs and budget.
You can compare the number of free listings to the number of listings available for different packages here right after choosing the category you’re interested in.
If you feel unsure of the Package to choose, request a call from the Jiji Manager for recommendation.
We wish you huge sales! 💪🏽
Post your ads on Sokoni effortlessly by following the steps below:
1. Sign in to your profile on Sokoni;
2. Click on the button “Sell” or just click here;
3. Complete all the information. Choose a proper category, upload the photos of your item, and write a clear title with a detailed description of what you’re selling. After that, enter a fair price and double-check the information you’ve entered;
4. If everything looks fine, click on the “Post Ad” button;
As soon as you’re done with all these steps, your ad goes for a review. We check it to ensure that it’s in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there’s something wrong, we’ll specify all the edits you should make.
That’s all you need to do! Welcome to our great Jiji Fam!
P.S. We also suggest you watch a short video guide for a better understanding 👇
To fully enjoy shopping on Sokoni, follow our simple guide:
1. Search for the item
- Use a search panel with filters and find what you need. We have over a million adverts, so you can choose exactly what you are looking for.
2. Contact a seller
- You may chat on Sokoni or call a seller via phone and set up a meeting face to face, discuss some details or negotiate about the price.
3. Take your item or order a delivery
- We check our sellers carefully, but it’s always better to check twice, right? Meet with the seller in a public place and be sure to pay only after you get the item.
4. Leave your feedback about the seller
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- Feel free to share your experience: write your feedback on the seller’s page. Not sure how to do that? Check out the guide
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- Other buyers will thank you one day;)
P.S. We also suggest you watch a short video guide for a better understanding 
If you see something suspicious on Sokoni, please let us know about it by following the steps below:
- Click on “Report abuse”
- Select the reason for your suspicion:
- Type in your comment with all the details that can help us understand the case better and click on the “Send” button.
Our Support Managers will consider your request shortly. If your report proves that we’ve faced a scam case, we will block such a seller immediately.
Thanks to your caution, the Sokoni platform will be more secure for millions of users. Safety first!
Premium Services are specifically designed tools for the sellers that help to promote the items more.
As a result, you will sell all the goods much faster and get up to 100x more clients for all your ads 🤩
To learn more about the types of Premium Services we offer, go here.
The most important step is to have the Sokoni App installed on your Android smartphone. If you still don’t have it, download our app here in one click.
Invite your friends by following the steps below
1. Sign in to your profile on Sokoni;
2. Ensure you confirmed your phone number so you can withdraw your money;
3. Click on the Profile icon in the right corner of the menu at the bottom of the screen;
4. Click on the “Get $100 FOR EVERY FRIEND” button;
5. Copy your unique link or click on the “Share” button to share it using your preferred messengers or social media apps;
6. Share your unique link with as many people as you can.
Check your balance and withdraw your money
As soon as your friends who have never installed the Sokoni app before install it and confirm their phone number, you both receive $100.
1. You’ll be able to check the list of your friends and your balance by clicking on the “Get $100 FOR EVERY FRIEND” button on your Profile page;
2. Click on the “Redeem” button and convert your balance into airtime in a sec.
That’s it! Inviting friends is an excellent way of getting an additional source of easy income. Moreover, you’ll help a lot to build a stronger and more reliable Sokoni community 😉
FAQ
GENERAL INFORMATION
An online marketplace is a place where people buy from people. It’s like a local market, but with one difference: you can buy and sell online without even leaving a room. More than that, here you can also find a job or order services from Nigerians that are close to you.
Basically, whatever you need is here. Just type it in search 🙂
No, as we are not a shop. Sokoni is the marketplace — here you can sell your stuff, buy goods from real people, find a job or services you need. Any deal you make, you make with people. And we exist just to help you find each other.
No, we don’t. But you can always discuss with the seller a comfortable way of delivering.
Yes, of course, you can.
To unsubscribe from our newsletters:
- Sign in to your account and go to My Profile -> Settings;
- Choose “Manage notifications” and turn off the boxes below to disable Jiji newsletters;
- Once chosen, click on “Save”.
If you don’t want to receive emails at all, open one of them and click on “Unsubscribe” at the bottom of the page. Please note that in this case, you won’t receive even important emails like those we send for resetting of password, account confirmation, and so on.
FOR SELLERS
At first, don’t worry! If you’ve faced such a situation, we recommend:
- Wait a bit while your ad is under review. It’s quite possible that our moderators are checking your advert and it will appear in search results within a few hours.
- Check your inbox. You will receive a notification when your advert goes live. If there is something you should edit, we’ll specify that as well.
Important! If you make some changes to your advert, it will go for review again. It won’t be shown in search results while we’re checking it.
To check the statuses of all your ads or make edits to them, sign in to your Jiji account and click on “My Adverts”.
We’ve prepared a few pieces of advice to help you sell like a pro:
1.Pay attention to details
Take relevant pictures of your goods, write a clear, detailed description and fill out all the fields in your profile. These will help your customers learn more about you and your product.
2.Make your advert as risk-free as possible
Remember that people are afraid of sending prepayments so we strongly recommend not to request them. Find a way to collaborate with delivery services that allow buyers to pay after they inspect the product and make sure it’s what they want.
3.Stay in touch
Don’t make potential buyers wait for your replies too long. Instead, be online or use Boost Packages to always get SMS notifications on new messages.
4.Pay attention to your rating
Feel free to ask your customers to leave feedback about their experience with you — the more positive reviews you have, the higher your chances of attracting more buyers.
5.Use Premium Services to get up to 500x more customers!
If you really need to sell something fast, Premium Services are your way out! Whatever your item is, you’ll get the most effective and unbelievable promotion for it! To learn more about the different types of Premium Services we offer, click here.
POSTING AD
After you fill in all the fields and click on “Post Ad” your ad goes for review. Our moderators check it carefully to ensure that it’s in line with our rules and that all the fields are filled out correctly.
- You will get a notification email when your advert is active. If something is wrong, we’ll notify you about that and specify everything you should edit.
- As soon as your ad passes the review it goes live on the platform. Before that moment, Sokoni users won’t be able to see it in search results.
- You can always manage your ads by signing in to your Jiji account and clicking on “My Adverts”.
- Even if your advert is live you can still edit it if needed. Please note that if you make some changes to your advert, it will go for review again. It won’t be shown in search results while we’re checking it.
- You can also close or delete your advert any time you want. You just have to click on the “Close” button placed under the ad or click on the cross placed in the top right corner of the ad. Be sure to close your ads when your goods are sold. Buyers will appreciate that a lot 😉
- Avoid publishing adverts with the same content. They will be considered duplicates and won’t go live on the platform.
- Wait a bit while your ad is under review. It’s quite possible that our moderators are checking your advert and it will appear in search results within a few hours.
- Check your inbox. You will receive a notification when your advert goes live. If there is something you should edit, we’ll specify that as well.
Important! If you make some changes to your advert, it will go for review again. It won’t be shown in search results while we’re checking it.
To check the statuses of all your ads or make edits to them, sign in to your Sokoni account and click on “My Adverts”.
- Add a precise title for each advert;
- Make sure you add a brief and clear description without any false information;
- Every advert should contain unique images taken by you without any contact information or watermarks;
- Make sure you choose an appropriate category. Be attentive to selecting categories for jobs and CVs. Employers should choose ‘Jobs” category for posting vacancies, while job seekers should choose ‘Seeking Work CVs”. If you mention the wrong category, we may reject your ad;
- The prices of your items must correspond to the actual prices of similar products;
- Indicate correct contact details so that your potential customers can reach you easily. Try to respond to all the incoming calls or call back your customers once it’s possible;
- All posted products and services must be located in Canada;
- All items and products must be legally permitted (you can check the list of prohibited items here);
- Publish all items for sale separately. There is a rule: “1 ad = 1 item”;
- Create different adverts. If the ads are identical, we consider them duplicates and may reject them.
If you really want to create a great ad, we highly recommend you following the tips below:
- Use a clear title which includes the name of the item you sell. Try to make your title appealing and eye-catching.
- Set an appropriate price for your item so that the advert is approved. If the price is not relevant, it may be declined. Make sure to carry out some investigation of the prices for a particular item.
- The description of your product must be informative enough and mustn’t contain any false information regarding your product or service.
- Upload only unique and high-quality photos of your items taken by yourself and not downloaded from the Internet. The better photos you add, the more attractive your ad looks to the potential buyers and the more calls you receive.
- Indicate correct contact details for the potential buyers/clients to be able to reach you easily. Try to respond all the incoming calls or to call back your customers once available.
- Try to fill out all the fields of your profile page, as well as those of your advert, to let your customers dispose of all the necessary information about you as a seller and the products you sell.
- The better rating you have on our website, the more chances you get to attract a lot of buyers. Remember that it is important to build trust in your business. Your rating depends on the number of positive/negative feedback received from your previous customers.
- Make your advert as risk-free as possible. Underline that no prepayments are required and be ready to list those delivery services which presuppose payment on the delivery of the product ordered.
P.S. We also suggest you watch a short video guide for a better understanding 👇
Users shall comply with all applicable laws, the Terms of Use, and all posted Platform rules and policies.
Here is a non-exhaustive list of goods and services promotion of which is prohibited on Sokoni in Canada:
- Narcotics, steroids, and any drugs or medications that require a prescription from a licensed medical specialist
- Weapons
- Restricted military/police items
- Human organs
- Illegal/pirated copies
- Stolen property
- Code grabbing and lock picking devices
- Electronic equipment prohibited by the law
- Sexually-oriented services
- Loans, money transactions, Bitcoin
- Multi-level marketing, pyramid, and matrix programs
- Network marketing and “Home Base Business” jobs
- Trophies and wildlife specimens (including but not limited to ivory artifacts and pangolin parts) in relation to which trade is prohibited by applicable legislation.
If you have noticed any adverts promoting prohibited items, please report them. If you’re unsure on how to do that, find answers here.